The position of Sr. Service Center Technician is responsible for troubleshooting, service, repair and maintenance of Flygt products (pumps, electrical and electronic equipment) in a safe and efficient manner in a Xylem Service Center, customer job site or via phone.
Essential Duties/Principal Responsibilities:
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- Troubleshoot pump & electrical system issues and repair/rebuild as necessary
- Perform routine inspections, preventative maintenance and service various products as directed. Diagnose and report any damage to the Manager.
- Create an accurate and legible parts and repair list, manually or digitally, for assigned product. Review list of parts with Manager and obtain approval to continue with servicing and repair.
- Test all repaired equipment for proper operation and quality.
- Assist customer and/or Xylem personnel with setting up pumping systems on customer job sites as needed
- Maintain a safe work environment by following EH&S guidelines, policies and best practices.
- Participate in weekly on-call rotation schedule to assist customers after hours.
- Perform related duties as assigned.
- Perform on-site start-up service for specified Xylem Water Solutions products.
- Perform on-site repairs with the aid of the “Shop-On-Wheels” or other mobile service vehicles and equipment, as assigned.
- Provide technical and labor assistance in other areas of the service operation when not actively performing field service functions.
- Disseminate service information and provide informal/hands-on training at customer’s locations.
- Maintain accurate service records.
- Maintain service vehicle, tools and equipment provided for the execution and delivery of service products in an operational and clean condition.
Qualifications: Education, Experience, Skills, Abilities, License/Certification:
- Ability to diagnose mechanical and electrical issues
- Thorough understanding of the methods, materials, tools and techniques used in equipment repair and maintenance
- Knowledge of DC electric components
- Knowledge of 3-phase and single-phase systems and motors
- Ability to work independently with little or no supervision; self-motivated and self-directed
- Ability to safely operate hand tools, power tools and lifting equipment
- Ability to communicate effectively with customers, co-workers and managers both verbally and in writing
- Ability to demonstrate logical troubleshooting processes
- Basic understanding of multi-meter and meg-ohm meter operation
- Basic understanding of pump station electrical controls and monitoring devices
- Knowledge of variable frequency drives (VFD) and/or soft start systems
- DOT Medical card or ability to obtain (CDL not required)
- Knowledge of SCADA systems a plus
Education and or/Experience:
- High school diploma or equivalent required. Two-year technical training or equivalent preferred
- Three to five years of equipment maintenance experience preferred
- Two years electrical panel troubleshooting and maintenance experience preferred
Additional Information:
Physical Demands
- Heavy lifting (up to 50 pounds)
- Full range of physical motions (standing, walking, bending, stooping, lifting, twisting, kneeling, climbing) continually throughout 8 hours
Work Environment
- Shop/field environment: exposure to all outdoor weather conditions; intermittent exposure to shop noise and fumes all within limits of OSHA standards
- Manufacturing environment: may be exposed to loud noises, changing temperatures, machinery with moving parts and various materials
- Extended hours as needed (weekends, overnights, overtime and on-call rotations)
- Travel as required to fulfill the duties listed above or as required by the Company
WHAT WE CAN OFFER YOU:
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
- Generous PTO package and paid holidays
- Generous retirement savings plan
- Customizable health, dental and vision insurance (eligible on first date)
- Career progression plans
- Reward and recognition programs
- Paid parental leave
- Tuition Reimbursement
- Company Wellness Program
- Employee Discount Program